Tommy Francois from Ubisoft Shares a 5-Step System for Finding Creative Inspiration

Ubisoft Shares a 5-Step System for Finding Creative Inspiration Open Graph

“The people who are in the community, you know, the cars, they love us,” says Tyrone “Baybe Champ” Stevenson Jr., aka the Scraper Bike King. “They honk their horns, you know, they get out the way, they respect us. We’ve been doing this for a long time, a long time.” 

When Tommy Francois, the VP Editorial at Ubisoft, was on location in San Francisco, he was fortunate to witness the stunning view of a city street lined with colorful, personalized, decorated bicycles, those which Tyrone was referring to in the interview above. On that visit, Tommy and his team learned about scraper bikes, a cultural phenomenon in the San Francisco area that uniquely captures the spirit of the city. 

@Ubisoft’s system for finding #creative ideas will help more #innovation happen in your #business!

For those unfamiliar with the term, scraper bikes are bicycles that are custom modified with decorated spokes made from duct tape and paint, making them more than just bicycles but rather works of art. They have a growing presence in the San Francisco area and have become a local movement that has positively impacted the city’s youth. 

The Ubisoft team was sent to San Francisco to gather research for the video game Watch Dogs, which is about hacking and is set in San Francisco. While there, they decided to interview not only tech people but locals as well. So why would the billion-dollar gaming company waste time and money on such seemingly inconsequential interviews?  As Tommy explains, it is all part of Ubisoft’s revolutionary system for finding creative inspiration. 

Authentic creation of a video game environment requires a deep level of understanding because the details bring the setting to life and allow gamers to truly experience that environment. The lesson learned on location is that San Francisco is more than just historical landmarks like the Golden Gate Bridge. San Francisco is an amalgamation of all the sights, cultures, people and objects within it…and that includes scraper bikes. 

Creativity is an important component of any product in any industry, and as Tommy’s story demonstrates, creativity is found in the details. Ubisoft has fine-tuned its process and has developed countless hit games, including Assassins Creed, Tom Clancy, Rainbow 6, Splinter Cell, Just Dance, Watch Dogs, and Far Cry. Want to learn how to make innovation happen in a huge market where it seems like everything ‘has been done before’? Read on as Tommy shares Ubisoft’s revolutionary system for unlocking creativity that will help you outshine the competition.  

5 Steps to Finding Creative Inspiration

Ubisoft uses the following system for designing popular video games, but any entrepreneur or business owner looking for creative inspiration for their next big product or service can use it too.

1. Leave Your Pre-Conceived Notions Behind

vector city open graph

Many Ubisoft games are non-linear; they do not follow a straight storyline and instead present the gamer with a 3D environment that they can explore in their own unique ways. Although the environments are sometimes fictional, many take place in real cities or are based on actual locations.

As someone who grew up near New York City, Tommy thought he was primed and ready to help create The Division, a Tom Clancy video game that takes place in NYC. However, in the process, he was shocked by how little he actually knew. 

Going back to the city with a different point of view made him realize how wrong some of his assumptions and thoughts were. Leaving the pre-conceived notions behind allowed Tommy and his team to unlock a deeper and truer picture of the city they thought they knew. “What you need to understand in the process of finding creative inspiration is how to be humble, how to not know anything,” says Tommy. “If you think you know it, you won’t see it.”

2. Don’t Copy, Create

If the creative process should not start with pre-conceived notions and assumptions about what we think we know about the world around us, then it must have to start with research of some sort. However, Tommy warns that you should be careful where you find your research-based inspiration. 

When creating worlds for video games, it might seem simple because there are so many examples out there. Creating a fantasy brand? Learn from Lord of the Rings! Want to do something new in sci-fi? Turn to Star Wars for ideas! 

Not so fast. While these are stellar examples of each genre, Tommy says it’s a danger and a trap because (a) it’s someone else’s work and (b) 90 percent of the examples out there are not even good enough to be worthy of copying. 

Tommy says that, unfortunately, the video game industry has become one where “we’re not thinking, we’re reproducing,” and in truth, this happens in a lot of markets. The best video games, products, and services are not copies or reproductions of others, but ones where creativity is unleashed and new flavor is brought in to delight customers and users.

3. Go on Location

 Go on Location open graph

Instead of looking at the interpretations of others for finding creative inspiration, the Ubisoft method is to get firsthand experience and observational data by going on location. This method was first used when creating a sequel in the Far Cry series, which is set in the fictional world of Karot but inspired by Tibet and Nepal. When teams were sent to these regions to get a first-hand view, they were shocked at how much they got wrong in the earlier versions of the video game. “Dude, we built the Disneyland version of what Nepal is!” exclaimed one team member. Everything from the houses to the feel of the design had to be revamped to make it more authentic and fresh.

Ubisoft has since sent many team members to video gaming locations, including New York City for Tom Clancy’s The Division, San Francisco for Watch Dogs, Florida for The Crew, and Panama for the upcoming Avatar video game. “When you spend time on the location you have to un-learn everything that you thought you knew because it’s very different, and it’s a wonderful pool of inspiration for us,” says Tommy. From the buildings and the natural environment to the signage and culture, there is an exponential inspiration to pull from when you objectively take in the world around you.

4. Talk to the People

When exploring a new or even familiar environment, it is also crucial that you talk to the people who live and experience that environment on a daily basis. Ubisoft does this by interviewing all sorts of people at each location and then logging the stories and images in a database where teams can get inspiration as they are creating new video games. 

“We’ve interviewed everyone from a street preacher to a master of martial arts,” Tommy says, reflecting on the trip to New York City. “Everyone has their opinion of what New York is, and if its inspiration for me, it’s gold.” Similarly, personal interviews with racing and engine-lovers in Florida were used to shift the focus in a sequel of The Crew. While the team originally thought ‘innovation’ would mean a horizontal expansion to Europe, the interviews made them realize that they could expand vertically by staying in the United States but adding more ‘toys’ to the game and nailing the culture they heard reflected in the interviews, which is about the love of racing, engines, and families.

5. Check Your Ego at the Door

Ubisoft video games are created by teams that range from dozens to hundreds of members, and many other entrepreneurs and businesses also use collective creation to design and innovate their products and services. However, while more ideas can mean a better final product and a more efficient system, it can also mean disagreements where each team member loves their ideas so much that they fight to keep them.

“We still need to listen to stories, meet people’s faces, listen to people,” says Tommy. “Go smell the grass, listen to people. You won’t believe where inspiration comes from.”

“When I see creatives fight, I’m sad because it means that their egos are fighting instead of serving the greater purpose,” says Tommy. It’s not about pushing your own ideas; it is about creating a product that your customers and users will love, so try to understand the bigger purpose of what you’re doing. 

“Ego is dangerous when it comes to creating things for other people, for obvious reasons,” says Tommy. To avoid pitting ego against ego, Ubisoft teams often go on walks instead of sitting down at meetings. Not facing one another creates a less competitive environment and one where people are growing and moving forward together, both physically and mentally.

Letting go of preconceived notions and instead gathering experiences and observations from real environments and the people in them are key techniques that Ubisoft uses to innovate and succeed in the crowded video game industry. This hands-on and eyes-open approach in finding creative inspiration can be applied to any other industry or market too. “We still need to listen to stories, meet people’s faces, listen to people,” says Tommy. “Go smell the grass, listen to people. You won’t believe where inspiration comes from.”

The Rubber-Band Principle: Using Value to Create Innovations

the rubber-band principle

The Rubber-Band Principle basically teaches us to discover unseen opportunities for value to create innovations that touch our daily lives

The rubber-band principle comes from the story of how Kraft macaroni and cheese originated. James Lewis Kraft, the founder of Kraft Foods, found a salesman in St. Louis who was selling boxes of pasta with bags of grated cheese attached with a rubber band. Kraft knew a great idea when he saw one and started to sell boxed macaroni and cheese in 1937. His company sells a million boxes a day even now.

What I find unique about this story is how it illustrates the principles of innovation in basic terms: technology meets need. Kraft foods had a very advanced technical product when it discovered how to dry cheddar cheese. During the depression, Kraft needed to store and transport cheese easily to make it cheap. What the salesman identified was the value–people wanted a good dinner. He connected technology with value—that’s the rubber band.

Do you want to innovate? Find unseen opportunities to connect the possibilities of technology with the possibilities of delivering value. The sales forces of many companies are out there trying to figure out what is valuable, while their engineers are working in the back on developing technology. Innovation only comes when someone connects the two. Go ask any engineer or designer in a company and ask, “What is the number one unspoken problem of your customers?” Frankly, most engineers couldn’t even tell you the number one spoken question. But salespeople know.

Think of the rubber band as the connection between engineering and sales, technology, and value. Put their heads together and innovate.


Creativity in Innovation

The Key to Creativity in Innovation is Flexible Thinking

All of the theories and techniques at how to be more creative have one overriding approach. If you can understand that theme, it makes it a lot easier to understand how to utilize creativity techniques and skills. All of the techniques try to have you do just one thing, and that is to think more flexibly.

I like this term thinking flexibly because it doesn’t push you to think differently necessarily. It keeps you rooted in your expertise and skillset but still conditions your mind to realize that you need to think in a lot of different ways. It also illustrates how you need to be more flexible with how you approach problems.

One approach is brainstorming analogies. We also work with another technique called synectics. These and other approaches all help get you to reframe or re-examine your products, companies, and products from a different perspective.

No specific technique is definitively “the best” any more than any approach to weight loss is definitively “the best.” You know you need to eat less, and you know you need to exercise more. But what exercises do you do? If you go to a gym or a trainer, they’ll offer hundreds of different exercises and programs. Creativity is the same way. It really doesn’t matter what exercise you do; what you need to do is get on the treadmill, get in the gym, and burn off those calories.

We typically envision creativity and the creative process with the “new” aspect and a great deal of what we are taught is about developing “new” ideas and solutions. Equally important, and most often overlooked, is the requirement for the new creation to be meaningful. The new creation must be appropriate and generate value in some way. The old adage of monkeys typing on a typewriter – the text will certainly be new and different, but offer no value, and thus is not creative.

Creativity is the Process of Creating Something New and Meaningful

The challenge in creative endeavors is to explore new spaces for new ideas and solutions that are relevant and meaningful to the goal at hand. There is an inherent conflict in this process: the expansive process of seeking new ideas and solutions and the convergent process of filtering ideas for only those that are meaningful. Often we are taught some very basic techniques for the expansive part, such as brainstorming or analogies; however, we are rarely taught how to use our expanded ideas and focus them on our goal of a meaningful outcome.

Some methodologies split the process and have some people work on the expansive task and then others on the focusing task; others simply split the two in time, expanding first without regard for meaning and then focusing down on a meaningful outcome. The key is to recognize that there is a conflict in the process and that it must be managed – expansion must not be squelched by meaning and random; meaningless outcomes of expansion need to be weeded out for the truly creative outcome that is new and meaningful.

In innovation, creativity is a vital part of discovering new value and solving high-impact problems. Problems that are deterministic or have a prescribed or known solution path are product development. The uncovering of new value and solutions requires unknown solution paths. These paths expand our thinking and perception while at the same time having tremendous meaning or value, this is the essence of creativity.